Security Operations Specialist

Job Overview:

The GSOC Analyst role is centered on 24/7 security operations and serves as a key point of contact for our clients. This position demands exceptional customer service skills, robust analytical thinking, and a team-oriented mindset.

Responsibilities:

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• Deliver exceptional customer service via email, real-time messaging applications, and phone calls.">
• Monitor and respond to a substantial volume of emails, messages, and posts.">
• Manage a wide array of administrative duties.">
• Effectively handle communications with individuals experiencing distressing and potentially life-threatening emergencies.">
• Compose incident reports in the assigned format, ensuring accurate grammar and spelling.">
• Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood.">
• Assist in planning and executing risk assessment projects.">
• Contribute to procedures and processes aimed at standardizing and enhancing risk management.">
• Collaborate with various departments to facilitate understanding and implementation of procedures and policies.">
• Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services.">
• Process and maintain a diverse range of SOPs, ERPs, documents, files, logs, reports, and forms.">
• Analyze information from multiple external sources to identify and prevent potential threats or risks affecting company assets.">

Requirements:

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• GSOC or security operations experience: 1 year – Preferred">
• PSA License – Preferred">
• Possess a 4-year degree in a related field or have equivalent work or military experience in security operations or in a GSOC/SOC/GOC.">
• Additional Requirements:">
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  • Interest or direct experience in executive protection, security operations, critical incident management, or corporate security.">
  • Well-versed in current technologies and open-source search methodologies.">
  • Proficient user of Microsoft Suite and Google Suite.">
  • Able to utilize multiple systems simultaneously while working at a fast pace.">
  • Effective verbal and written communication skills.">
  • Maintain composure during stressful situations.">
  • Ability to quickly adapt and excel in dynamic situations.">
  • Excellent organizational and time management skills.">
  • Conflict resolution skills.">
  • Pass pre-employment background investigation.">
  • Participation in random drug screenings.">
  • Willingness to be evaluated for writing and software proficiency.">
  • Work Environment & Physical/Mental Demands:">
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    • With or without reasonable accommodation, the physical and mental capacity to effectively perform all essential functions is required.">
    • Must undergo and meet standards for background and reference checks.">
    • Exposure to sensitive and confidential information.">
    • Regular computer usage.">
    • Ability to handle multiple tasks concurrently.">
    • Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.">
    • Frequent sitting and/or standing.">
    • Information Security:">
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      • Protect data and systems by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.">
      • Equality & Opportunity:">
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        • Dedicated to equal opportunity in employment.">
        • Committed to a work environment that celebrates diversity.">
        • Do not discriminate on the basis of race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity or expression, military or veteran status, disability, or any other factors protected by applicable laws.">
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Seniority Level:

Entry level

Employment Type:

Full-time

Job Function:

Business Development and Sales

Industries:

Security and Investigations