Senior Technical Advisor

As a key technical advisor, you will play a crucial role in driving the adoption of our billing solutions with new and existing customers. You will collaborate with sales, marketing, product, and engineering teams to ensure successful customer go-lives and influence our product roadmap based on market trends and customer needs.

This involves building deep relationships with customer stakeholders, developing and delivering technical solutions, and scaling the organization's expertise through training and knowledge sharing. You will have the opportunity to shape the future of internet commerce—working on challenging problems at a global scale in a collaborative and innovative work environment.

Our ideal candidate has 10+ years of experience in technical sales or pre-sales roles, focusing on solution architecture and best practices. They must possess strong technical acumen in API integrations, SaaS platforms, and enterprise architectures, with particular emphasis on order-to-cash processes and billing systems.

They should also have knowledge of regional compliance and regulatory requirements related to payments and billing, including GDPR, PSD2, and local tax laws. Additionally, they should have extensive experience with subscription, billing, and payment solutions, as well as a solid understanding of financial infrastructure industry trends and emerging technologies.

• Technical Expertise: Serve as the subject matter expert on our billing and revenue recognition solutions, demonstrating deep understanding of order-to-cash processes, customer journeys, and the competitive landscape.
• Solution Development: Architect elegant solutions addressing specific customer challenges, including complex integrations and customizations.
• Customer Success: Partner with sales and alliances teams to drive opportunities for our largest customers, leading solution strategy and laying groundwork for successful implementations.
• Product Influence: Act as the 'voice of the customer', providing actionable insights to influence product development and feature prioritization.
• Knowledge Scaling: Create and share best practices, reusable assets, and training materials to enhance go-to-market efficiency.
• Technical Support: Help resolve complex technical issues for key customers, working with customer success and engineering teams.
• Sales Support: Represent technical aspects in sales forecasts, identify potential blockers, and propose solutions.
• Market Engagement: Participate in marketing events, including executive briefings, conferences, and trade shows.
• Regional Expertise: Develop and maintain a deep understanding of the DACH region's market dynamics, regulatory environment, and business practices related to payments and billing solutions.

• 10+ years of experience in technical sales or pre-sales roles, focusing on solution architecture and best practices
• 5+ years of current experience in the payments, fintech, or closely related industry
• Strong technical acumen in API integrations, SaaS platforms, and enterprise architectures, with particular emphasis on order-to-cash processes and billing systems
• Knowledge of regional compliance and regulatory requirements related to payments and billing, including GDPR, PSD2, and local tax laws
• Extensive experience with subscription, billing, and payment solutions
• Solid understanding of financial infrastructure industry trends and emerging technologies
• Excellent communication skills, with the ability to articulate complex technical concepts to diverse audiences
• Executive presence and strong relationship-building skills
• Passion for customer success and dedication to championing the customer voice
• Excellent communication both in German and English
• Willingness to travel up to 50% of the time

We offer a highly competitive compensation package, including equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Additionally, we provide opportunities for professional growth and development, including training and mentorship programs.

Our offices are designed to promote collaboration and innovation, with flexible work arrangements and a focus on work-life balance.

This is a mid-senior level position, reporting to a senior leader within the organization.

The ideal candidate will have a strong track record of success in similar roles, with a proven ability to drive results and deliver high-quality solutions.

They will be an excellent communicator, with strong interpersonal and leadership skills.

They will also be passionate about customer success and dedicated to championing the customer voice.