
Frontline Support Specialist
7 days ago
We are seeking a skilled and friendly individual to join our team as a Customer Service Agent. As a frontline representative, you will be the first point of contact for clients, providing support and delivering a first-class customer experience.
About the Role- You will be based in our offices in Wexford, working on behalf of a leading brand.
- The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong passion for delivering exceptional service to clients.
- Provide front-line support to clients via phone, email, or other channels.
- Use systems and tools available to effectively handle customer queries.
- Strive to achieve and maintain high levels of service quality and satisfaction.
- Maintain accurate records and reports of customer interactions.
- Collaborate with colleagues to achieve team performance goals.
- Fluency in English is a must for this role.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Basic computer skills and knowledge of Microsoft Office applications.
This is a full-time position, requiring 40 hours of work per week within business hours (8am-9pm).
The successful candidate will be based on site at our offices in Wexford.
What We Offer- A competitive hourly rate.
- A retention bonus scheme.
- Ongoing training and development opportunities.
- A supportive and collaborative work environment.
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