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Front Desk Coordinator

2 weeks ago

Bray, Wicklow, Ireland beBee Careers Full time

Job Description:

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We are seeking a highly motivated and organized Front Desk Coordinator to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a smooth arrival experience.

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Key Responsibilities:

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  • Handle all guest opportunities to ensure satisfaction and resolve any issues that may arise">
  • Work closely with other departments to ensure seamless communication and accurate information exchange">
  • Maintain complete knowledge of hotel facilities, services, and policies">
  • Process reservation requests, changes, and cancellations in a timely and efficient manner">
  • Compile reports and complete departmental checklists">
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Requirements:

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  • Excellent command of the English Language, both written and oral">
  • At least one year's experience in a hotel Reservations or Reception department">
  • Ability to multitask, prioritize, and organize work under pressure">
  • Proficiency in software applications (Opera PMS, Open Table, MARSHA)">
  • Strong communication and interpersonal skills">
  • Ability to work flexible hours, including weekends and evenings">
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Benefits:

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  • Competitive salary and additional leave after two years of service">
  • Monthly contribution towards employee health and wellbeing after two years of service">
  • Complimentary employee bus service to and from Bray Dart station daily">
  • Learning and development opportunities for career progression">
  • Employee hotel discounts for Marriott and MHL hotels">
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About This Opportunity:

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We are committed to providing a supportive and inclusive work environment where our employees can grow and develop their careers. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.