
Product Quality Assurance Specialist
2 days ago
Product Quality Assurance Specialist
We are seeking an exceptional Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the quality and usability of our product.
Your primary focus will be on conducting thorough testing, auditing system integrity, and partnering closely with product teams to maintain our reputation for quality and user satisfaction.
About This Role- Manual Testing Excellence: Execute comprehensive manual testing in our live production environment, including exploratory testing, smoke testing, and regression testing on new features and critical user journeys.
- System Audits: Conduct scheduled audits of key configurations and data across different account types (clients, employees, contractors) to ensure accuracy and prevent user-facing issues.
- Product Expertise: Build deep knowledge of our ecosystem, user personas, and workflows to anticipate potential friction points and identify improvement opportunities.
- Daily Quality Assurance: Actively use our product daily with a tester's mindset, uncovering usability issues, bugs, and areas for enhancement.
- Quality Analysis: Analyze patterns in findings to provide actionable insights that help product teams prevent future issues.
- Cross-Team Partnership: Collaborate with product managers and designers to improve user experience and product usability.
- Clear Communication: Document findings with detailed, reproducible bug reports and audit summaries in our tracking systems.
- At least 2 years of QA experience with emphasis on manual testing and user experience validation.
- Strong understanding of usability principles with a sharp eye for identifying user experience issues.
- Experience with exploratory and regression testing approaches.
- Ability to systematically review account configurations and identify discrepancies.
- Comfortable using browser developer tools and familiar with basic API testing (Postman experience preferred).
- Curious problem-solver who digs into root causes, not just surface-level issues.
- Clear written and verbal skills to effectively communicate findings to both product teams and stakeholders.
- Self-driven execution: Thrive in fast-paced environments, take ownership of priorities, and execute with minimal oversight.
We offer competitive pay with scalable benefits and perks, including stock grant opportunities dependent on role, employment status and location, and flexible remote work options.
EEO StatementWe are an equal-opportunity employer that values diversity and encourages applications from qualified candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability, pregnancy or other protected characteristics.
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