
Software Solutions Specialist
4 days ago
Seeking a proactive and highly skilled IT professional to join our client's Technical Support Team in Kerry.
The ideal candidate will possess strong troubleshooting abilities, excellent customer service skills, and a proven track record of providing exceptional technical support.
Responsibilities:
- Provide technical assistance and conduct end-user training to ensure seamless software integration.
- Collaborate with project teams on larger installations and manage customer queries via phone/email effectively.
- Identify and escalate software issues to ensure timely resolution and maintain performance standards.
- Manage CRM records and prioritize tasks efficiently to meet deadlines.
Requirements:
- Bachelor's degree in IT, Computer Science, or related field.
- Background in operations or IT administration with proficiency in Microsoft Office.
- Strong organizational and problem-solving skills with ability to work independently and prioritize tasks effectively.
- Proven track record in customer support and troubleshooting with excellent communication abilities.
Benefits:
- 24 days annual leave increasing with service length.
- Pension scheme, Employee Assistance Programme, and Life Cover.
- Active Sports and Social Club, Profit Share, and opportunities for learning and personal development.
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