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IT Support Specialist

2 weeks ago

Donegal, Ireland UniJobs Full time
Job Overview

We are seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers.

About the Role

As an IT Support Specialist, you will be the primary point of contact for our customers. You will be responsible for troubleshooting and resolving technical issues in a timely and efficient manner. This may involve remote or on-site support, depending on the nature of the issue. You will also be required to maintain accurate records of all customer interactions and provide regular updates to management.

Key Responsibilities

- Provide technical support to customers via phone, email, and remote access
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Maintain accurate records of all customer interactions
- Provide regular updates to management on customer issues and resolution status
- Collaborate with other team members to resolve complex technical issues
- Participate in training and professional development opportunities to stay up-to-date with the latest technologies and best practices

Requirements

- 1 year of experience in an IT support role
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Willingness to learn and adapt to new technologies and processes
- Third-level education qualification is desirable

Benefits

- Competitive salary of €27.49 per hour
- 30 days annual leave + bank holidays
- Opportunity to work with a leading company in the public sector
- Professional development opportunities