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Technical Support Specialist
2 weeks ago
We are seeking a highly skilled and experienced Professional with exceptional technical expertise to join our team as a Support & Software Consultant. In this role, you will be the first point of contact for our customers, providing technical support and consulting services via phone, email, or ticketing system.
You will independently analyze and resolve problems, advising our customers on how to use our software optimally and efficiently. After an intensive onboarding phase, you will take over customer consulting, installation, and training, ensuring seamless integration of our hotel software into their daily operations.
The ideal candidate will have excellent communication and interpersonal skills, empathy, and a professional approach towards customers and colleagues. You should also possess independence, responsibility, and reliability in analyzing customer needs and implementing solutions.
