Customer Support Specialist

4 weeks ago

Kilkenny, Kilkenny, Ireland Abrivia Full time
Job Title: Customer Support Specialist Location: Kilkenny Working Model: 12-Month Contract Salary: Competitive plus benefits including pension contribution, paid sick leave, company events, gym membership Our client is seeking a confident and detail-focused Customer Support Specialist to join their is an excellent opportunity to work within a supportive and fast-paced environment where service excellence is at the heart of everything they do.
About the Role: Working from their Kilkenny-based European headquarters, you will play a key role in managing customer communications, processing orders, and providing end-to-end support to ensure a seamless client experience.
This is a people-focused role that requires a professional and proactive approach, strong communication skills, and the ability to manage multiple priorities.
Key Responsibilities: Handle and process customer orders received via phone, and email with accuracy and efficiency.
Liaise with internal departments to ensure timely order fulfilment and resolution of any issues.
Follow up with customers for any missing or unclear information related to orders.
Respond to customer queries, providing clear and timely updates or resolutions.
Prepare documentation for returns and replacements when required.
Issue product information, quotations, and samples as needed.
Maintain accurate records and support the team with general administrative duties.
Ideal Candidate Profile: Minimum 1 year of experience in a customer service, order processing, or sales support role.
Comfortable working in a fast-paced, high-volume environment with a strong team ethic.
Previous experience in a technical or product-based customer support role is highly desirable.
Excellent verbal and written communication skills, with the ability to manage conflict calmly and professionally.
Strong attention to detail and the ability to handle complex administrative tasks with accuracy.
A proactive, solutions-focused approach with a willingness to go the extra mile.
If you are interested in either role, please apply via the link or directly to Skills: Attention to detail Teamwork Good interpersonal skills Good customer service skills

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