Digital Infrastructure Support Specialist

2 weeks ago

Kilkenny, Kilkenny, Ireland beBeeCybersecurity Full time €58,000 - €79,000

Job Overview

We are seeking a talented and experienced Digital Infrastructure Support Specialist to join our engineering team. This role is ideal for someone with a strong analytical mindset, problem-solving skills, and a passion for enterprise-grade cybersecurity.

About the Role

This position involves working closely with DevOps and engineering teams to handle incident, problem, and change management processes. You will be responsible for troubleshooting complex systems issues in applications built with Java, SQL, and scheduled using Autosys. Additionally, you will create and maintain documentation such as root cause analyses (RCAs), SOPs, and knowledge base articles (KBs). Monitor system health and performance using tools like Dynatrace, Splunk, and other enterprise-grade monitoring platforms.

Key Responsibilities:

  • Troubleshoot complex systems issues and resolve incidents in a timely manner.
  • Develop and implement efficient solutions to improve system performance and reliability.
  • Create and maintain accurate documentation to support knowledge sharing and collaboration among teams.
  • Work closely with cross-functional teams to ensure seamless integration and communication.

Required Skills and Qualifications

To succeed in this role, you should possess:

  • A strong technology background in application support and systems engineering within a large enterprise environment.
  • Hands-on experience in Java troubleshooting, SQL scripting, and job scheduling via Autosys.
  • Proficiency in enterprise monitoring and observability tools (e.g., Splunk, Dynatrace).
  • Strong documentation skills and the ability to independently manage support knowledgebases.
  • Familiarity with ITIL processes and working in DevOps environments.

Benefits of the Job

As a Digital Infrastructure Support Specialist, you will have opportunities to develop your skills, work with cutting-edge technologies, and contribute to the success of our organization. We offer a collaborative and dynamic work environment that fosters growth and learning. If you are passionate about digital infrastructure and cybersecurity, we encourage you to apply for this exciting opportunity.

What We Offer

We provide a comprehensive benefits package, including competitive salary, medical insurance, retirement plans, and paid time off. Our team is committed to supporting your career growth and professional development through training, mentorship, and opportunities for advancement.

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