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Customer Success Specialist

2 weeks ago

Cork, Cork, Ireland beBeeTechnical Full time €70,000 - €95,000
Are you looking to excel in a customer success role that requires technical expertise? This is an exciting opportunity to join our organization as a Technical Customer Success Manager. In this position, you will be responsible for ensuring the successful adoption and utilization of our solutions by customers.About the Role:
  • Customer Relationship Management: Manage customer relationships and ensure our company is considered a key technology partner within the account.
  • Adoption Planning: Work closely with customers to understand business goals and use cases, and tailor adoption plans to help them achieve results.
  • Solution Optimization: Utilize deep product knowledge to continuously review the effectiveness and adoption of deployed solutions.
Requirements:
  • Bilingual French/English proficiency (written and verbal).
  • 5+ years of customer-facing technical experience in large enterprise space with solid understanding of technical support processes, customer management/handling skills, and ability to work under pressure.
  • Tech Requirements:
    • Networking Concepts: Good understanding of OSI Model, TCP/IP protocol suite, application layer protocols, PKI, Network Security – Firewalls/Proxy/VPN, and SIEMs.
    • Security Fundamentals: Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding, and in-depth knowledge of Networking & Security Concepts.
  • Strong troubleshooting and problem-solving skills with a customer-first mindset.
  • Excellent customer management skills, including the ability to influence and manage deeply technical customers.