Hospitality Services Assistant

5 days ago

Dublin, Dublin City, Ireland Anantara The Marker Dublin Hotel Full time

We strive to create an environment where our team members can grow and develop their skills.

The Kitchen Steward plays a crucial role in maintaining high standards of cleanliness and organisation in the kitchen.

  • Competitive Salary
  • Meal allowance while on duty
  • Excellent Room Employee Rates in all Minor Hotels properties worldwide
  • Unlimited access to the eLearning platform
  • Increased holiday entitlement for long-service employees
  • Meals whilst on duty in our employee restaurant
  • Employee Recognition Awards
  • Employee Assistance Program - mental health and wellbeing support
  • Complimentary provision and laundry of uniforms
  • Local employee discounted rates (Spa, restaurant, bar, rooftop) for employees with friends and family.

Responsibilities:

  • To achieve the Leading Hotels of the World Quality Assurance targets.
  • To provide exceptional guest service and care.
  • To have a deep understanding of the Hotel's Vision & Mission statement.
  • To maintain clean and well-organised areas of responsibility and adhere to cleaning checklists.
  • To report defective materials and equipment to the relevant Departments.
  • To control the ambience in departments.
  • To promote security throughout the Hotel.
  • To have strong product knowledge of the hotel.
  • To be flexible with work schedules for uninterrupted service.
  • To provide support where necessary.
  • To comply with the hotel's cash handling procedure.

Duties:

  • To carry out duties according to departmental Standards Manual.
  • To communicate effectively within the hotel.
  • To stay informed about menu updates, promotions and events.
  • To be knowledgeable about new products.
  • To perform cleaning tasks as required.
  • To liaise with other departments for efficient guest requests.

Guiding Principles:

  • To participate in appraisal reviews when requested.
  • To understand and adhere to the hotel's employee handbook.
  • To attend daily departmental briefings.
  • To attend monthly departmental meetings/ General Team Meetings when required.
  • To follow hotel grooming procedures.
  • To clock in and out of Timepoint at the start and finish of each shift and for breaks.
  • To inform your manager if you did not receive your break entitlement.

We seek two satisfactory references, which could be a corporate email and/or phone number or a letter on headed paper signed by the manager / HR.

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