AI Support Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeAnalyst Full time €40,000 - €80,000
Job Title: Data Analyst

We are seeking a highly skilled and detail-oriented professional to join our team as a Data Specialist.

Key Responsibilities:
  • Investigate and resolve reported issues, such as requests for account support or potentially abusive content
  • Enforce clients Terms of Use by monitoring reports of abuse on the site
  • Become knowledgeable about client's products and community standards
  • Use market specific knowledge and insights to find scalable solutions to improve support
  • Gather, analyze, and utilise relevant data to develop ways to improve user experience
  • Recognise trends and patterns and escalate issues outside policy to the global team
  • Identify inefficiencies in workflows and suggest solutions
Required Skills & Qualifications:
  • Strong personal resilience with ability to operate in a pressured environment
  • Strong interpersonal skills, verbal, and written communication skills, and empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritise, solve problems, and work as part of a team
  • Effective Time management & Prioritisation skills
  • Ability to consistently hit KPIs on time
Language Skills:
  • Fluent in Greek language on near-native level (C1-C2) in oral and written communication
  • Advanced level of English (C1)
Why Apply?
  • Chance to work within a multicultural and diverse team
  • Great internal opportunities for career progression
  • No shift rotations – fixed working schedule
  • No previous experience required – full training is provided

Minimum qualification is Bachelor's degree

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