IT Support Specialist

2 days ago


Dublin, Dublin City, Ireland Mason Technology Full time

Mason Technology, a leading provider of scientific solutions and services, is seeking an IT Application Support Engineer to join their team. As an IT Application Support Engineer, you will provide support for internal IT applications, assist with key projects, and drive business objectives.

About the Role

This is an exciting opportunity to work with a dynamic team and contribute to the success of Mason Technology. As an IT Application Support Engineer, you will be responsible for managing enterprise applications, driving insight and value from business systems data, and providing applications support & implementation management across application projects.

Key Responsibilities:

  • Manage full cycle production issues from initial contact through to resolution, including root-cause analysis.
  • Analyse business requirements to advise on the best use of applications and processes.
  • Create dashboards to visualise insights for stakeholders.
  • Conduct deep dive analysis & make recommendations to help with business decision making.
  • Collaborate with various teams to understand their data needs and help them make informed decisions based on data insights.

Requirements:

  • A Primary Degree (or equivalent) in Information Technology, Computer Science or another relevant field.
  • 5+ Yrs exp supporting or managing enterprise applications.
  • Familiarity with reporting and visualisation tools (Power Bi, Tableau etc).
  • Data Analytics and interpretation – providing meaningful insights from raw data.
  • Systems Analysis, Requirements Gathering and solution delivery skills.


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