Senior Customer Support Specialist

24 hours ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €70,000 - €85,000
Job Description

A unique opportunity exists to join a multinational hospitality platform as a Senior Customer Support Specialist. The ideal candidate will possess exceptional communication skills, empathy, and the ability to work in an ambiguous environment.

  • Provide end-to-end support to customers experiencing issues with their reservations.
  • Take ownership of cases, ensuring complete resolution while fostering strong relationships with users.
  • Work autonomously, assessing cases and finding solutions that meet both host and user needs.
Required Skills and Qualifications

The successful candidate will have:

  • 5+ years of experience in customer service teams, preferably in the hospitality industry.
  • Excellent interpersonal and communication skills, including conflict resolution.
  • Empathy and patience in dealing with customers, especially in high-pressure situations.
  • Prior experience using phone, messaging, or live chat to interact with users/customers.
  • Ability to work weekend days and public holidays, as well as early morning/evening shifts.
Benefits

This role offers:

  • An opportunity to work with a diverse range of clients.
  • The chance to develop expertise in customer service and conflict resolution.
  • A dynamic and fast-paced work environment.
  • A competitive salary and benefits package.
Others

The ideal candidate will be:

  • A proactive team player with excellent problem-solving skills.
  • Flexible and able to adapt to changing priorities and environments.
  • Able to assess risk accurately and exercise good judgment.
  • Familiarity with CRM systems and the ability to quickly learn new tools.

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