Bilingual Quality Assurance Analyst

3 days ago


Dublin, Dublin City, Ireland Wipro Full time

Wipro Technologies is a global leader in IT services and consulting, and we are looking for a highly skilled Bilingual Quality Assurance Analyst to join our team.

Key Responsibilities
  • Evaluating agent performance through audits of recorded and live client interactions
  • Developing and implementing Quality Management standards and processes
  • Collaborating with internal and external stakeholders to improve quality metrics
  • Providing coaching and guidance to call center agents

This is an excellent opportunity for a professional with a strong background in Quality Assurance and bilingual skills to grow their career with a global company.



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