Unlock Your Career Potential as a Client Engagement Expert

2 weeks ago


Dublin, Dublin City, Ireland beBeeCustomer Full time €100,000 - €120,000

Job Opportunity:

We are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager.

The ideal candidate will be responsible for post-sales activity for our most strategic and key customers, serving as the primary point of contact and providing opportunities to work closely with other members within the organization to help customers meet their desired business outcomes, customer retention, and build relationships.

  • Manage a portfolio of customers to drive greater business value and ensure optimal investment leverage.
  • Act as a strategic partner, aligning features and functionality with customers' overall business needs.
  • Collaborate cross-functionally with account team members to create a seamless customer experience.
  • Lead customer meetings, facilitate strategic business reviews, and implement engagement strategies to maintain high customer satisfaction.
  • Develop metrics and processes to optimize customer value and satisfaction.
  • Serve as the primary interface for managing and resolving critical situations within accounts.

About You:

  • 3+ years in Customer Success, with a proven ability to manage relationships in complex organizations.
  • Bachelor's degree or equivalent work experience.
  • Demonstrated experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels.
  • Experience with Gainsight and Salesforce.
  • Strong verbal and written communication skills, including the ability to chair meetings with executive leadership.
  • Ability to engage positive relationships to collaborate across multiple company functions.

What We Offer:

  • Competitive salary, bonus, and Employee Stock Purchase Program (ESPP) with a 27-month lookback.
  • Premium Collective Health Insurance Plan and Premium Collective Pension Scheme.
  • Generous vacation allowance, additional day off for birthday, and days off for volunteering.
  • Global well-being program focused on physical, mental, and financial health.
  • Career development tools, internal career mobility, knowledge sharing, and learning opportunities.

Join Our Community:

We aim to create an environment where people view their time at Progress as their best career chapter. We encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation and positively affects our communities.



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