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The Spanish Bilingual Operations Supervisor oversees daily operations, ensuring high-quality customer service, team performance, and compliance with industry standards. This role involves managing customer service representatives, monitoring productivity, and implementing process improvements while fostering a positive and efficient work environment.

Job Overview

This position is responsible for leading and managing a team of customer service representatives, ensuring performance targets are met. The supervisor will monitor service calls for accuracy, professionalism, and compliance with company policies, providing coaching and feedback as needed.