High-Performing Technical Support Professional

5 days ago

Cork, Cork, Ireland beBeeTechnical Full time €79,999 - €99,999

As a Premium Support Engineer, you will be responsible for delivering high-quality technical support to assigned customers. This role requires developing an in-depth understanding of customers' environments to resolve support cases efficiently.

Key responsibilities include providing reactive and proactive support, coordinating with other support experts to expedite timely resolution of support cases, and building trust with customers by focusing on value and going the extra mile to ensure satisfaction.

A bachelor's degree is preferred, along with previous working experience in a customer support environment.

To succeed in this role, you will require excellent troubleshooting skills, strong communication skills, and a calm analytical approach to problem-solving.

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