Senior Technical Support Lead

4 days ago


Cork, Cork, Ireland beBeeTechnical Full time €70,000 - €115,000
Job Opportunity

The Technical Support Manager is responsible for overseeing a team of support engineers, focusing on resolving customer issues with NetApp products.

Main Responsibilities
  • Provide guidance to technical support engineers in resolving customer problems.
  • Research customer issues and recommend solutions.
  • Develop knowledgebase articles to capture new learnings.
  • Collaborate with the technical support team to share best practices.
  • Escalate unresolved issues to senior management.
Required Skills
  • Excellent written and verbal communication skills.
  • Strong interpersonal communication and customer service skills.
  • Detailed understanding of product development cycles and project management.
  • Experience with Storage Hardware, Software, Cloud, and Virtualization technology.
  • Strong analytical skills with ability to troubleshoot complex issues.
What We Offer

A challenging opportunity to lead a technical support team and make a meaningful impact on customer satisfaction.



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