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Culinary Operations Manager

1 week ago

Dublin, Dublin City, Ireland The Alex Full time

About Us:

The Alex is a premier hospitality group that values excellence in every aspect of our operations. Our boutique hotels in Dublin and Gibraltar offer guests an unparalleled experience, with a focus on tailored guest solutions and personalized service.

We prioritize a workplace culture that supports the growth and development of our staff, recognizing that satisfied employees directly impact customer outcomes. To achieve this, we foster a collaborative environment where talented individuals can thrive and contribute to creating exceptional experiences for our guests.

We are committed to providing our employees with opportunities for professional growth and development, through comprehensive training programs and ongoing support. This enables them to excel in their roles and stay up-to-date with industry trends.

In addition to investing in employee career development, we also prioritize their well-being and work-life balance. We offer competitive compensation packages, flexible scheduling, and a range of benefits designed to enhance our team members' quality of life.

Our goal is to attract and retain top talent in the industry who share our passion for delivering exceptional service and contributing to our success.

Role Overview:

  • Operations Management: Oversee day-to-day food and beverage operations, ensuring seamless execution of dining services, bars, room service, and banquet facilities.
  • Budgeting and Financial Management: Develop and manage budgets, controlling costs, and optimizing profitability by monitoring expenses, revenue, and inventory.
  • Culinary Development: Create menus, oversee food and drink offerings, and collaborate with chefs and suppliers to ensure variety, quality, and seasonal relevance.
  • Staff Leadership: Recruit, train, and supervise F&B staff, maintaining high service standards and fostering a positive work environment.
  • Guest Satisfaction: Maintain high guest satisfaction by addressing concerns, soliciting feedback, and implementing improvements to enhance the overall dining experience.
  • Compliance and Safety: Ensure compliance with health and safety regulations, food hygiene standards, and licensing requirements, maintaining a safe and clean environment for guests and staff.

Key Requirements:

  • Leadership Experience: Proven management experience in the food and beverage service industry.
  • Hospitality Qualifications: Completed hospitality or travel-related qualification at diploma level.
  • Communication Skills: Excellent communication and problem-solving abilities, with the capacity to set priorities, organize work, and make informed decisions.
  • Customer Service: Exceptional customer care and complaint handling skills, with a strong emphasis on maintaining high service standards.
  • Presentation and Appearance: Excellent presentation and appearance, with the ability to represent the company in a professional manner.
  • Sales and Marketing: Sales-related skills and the ability to promote the company's products and services effectively.
  • Technical Skills: Proficiency in using computer systems, phones, and internet/email for effective communication and task management.
  • Quality Standards: Ability to deliver high-quality results and maintain standards in all aspects of the job.
  • Cost Control: Experience with effective cost and stock controls, as well as budget management.
  • Team Development: Ability to develop and lead teams, with a focus on collaboration and mutual respect.
  • Business Acumen: Demonstration of business acumen and the ability to drive strategic initiatives forward.