Customer Support Analyst
2 weeks ago
**About the Job:**
Customer Support AnalystCpl Healthcare is seeking a Customer Support Analyst to join our team. The successful candidate will be responsible for investigating and resolving reported issues, such as requests for account support or potentially abusive content.
Responsibilities:
- Investigate and resolve reported issues, such as requests for account support or potentially abusive content.
- Enforce clients' Terms of Use by carefully monitoring reports of abuse on the site.
- Become and remain knowledgeable about client's products and community standards.
- Use market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.
- Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience.
- Recognize trends and patterns and escalate issues outside the company policy to the global team.
- Identify inefficiencies in workflows and suggest solutions.
Requirements:
- Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
- Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy.
- High adaptability and positive approach to challenges.
- Ability to make decisions, prioritize, solve problems, and work as part of a team.
- Effective Time management & Prioritization skills.
- Ability to consistently hit KPIs on time.
What You'll Get:
- €29,700 per year as base salary.
- * In case you are working the Evening shift: 25% salary uplift for the late hours from 10pm to 2am.
- Private healthcare.
- Pension contribution.
- 25 days of annual leave.
- Extensive Training and access to CPL's Wellness Programme.
- Tax Saver and Bike-to-Work Scheme.
Join Our Team:
- Chance to work within multicultural and diverse team.
- Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads.
- No shift rotations – fixed working schedule.
- No previous experience required – full training is provided.
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