Service Delivery Manager

3 days ago

Kerry, Ireland beBeeservice Full time €45,000 - €65,000

Key Position: Service Delivery Leader

Job Description

This role suits a hands-on individual with strong ICT skills and a track record in service delivery, project coordination, and customer support. The Service Delivery Manager will lead B2B broadband and VOIP installations.

Key Responsibilities:
  • Oversee end-to-end delivery of B2B broadband and VOIP installations.
  • Coordinate with internal teams to ensure timely, professional service.
  • Configure routers, VOIP handsets, and cloud PBX systems.
  • Act as the main contact for clients during onboarding and installation.
  • Attend on-site client meetings as needed.
  • Monitor project timelines, manage risks, and resolve issues.
  • Improve processes and manage hardware procurement and inventory.
Requirements
  • Excellent organisational and communication skills.
  • ICT or telecoms experience preferred but not essential.
  • Proven ability to manage projects and collaborate across teams.
  • Strong problem-solving mindset with a customer-focused approach.

To excel in this challenging role, you should possess excellent leadership skills, be able to manage multiple tasks and priorities effectively, and have a proven track record in team management and collaboration.

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