
Service Support Specialist
6 days ago
Role Summary:
Our company is seeking a skilled Customer Service Administrator to join our team.
This is a full-time permanent position suited to someone with strong IT skills and a background in customer service or administration.
Key Responsibilities:
- Manage a high volume of incoming service calls, ensuring efficient logging and response times
- Schedule and coordinate field service engineers to meet customer requirements
- Liaise with customers on callouts, updates, and service resolutions
- Ensure accurate charging for all service activities
- Assist in the preparation of quotes, tenders, and document management
- Provide general administrative support including sales admin, customer reception, and day-to-day office operations
Requirements:
- Previous experience in a customer service or administration role
- Proficient in IT systems, with excellent working knowledge of Microsoft Office
- Exceptional communication and interpersonal skills
- Ability to multitask and work well under pressure
What We Offer:
- A supportive and collaborative working environment
- Opportunity to grow within a reputable and expanding company
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