Service Support Specialist

6 days ago


Kerry, Ireland beBeeCustomerSupport Full time €30,000 - €32,000

Role Summary:

Our company is seeking a skilled Customer Service Administrator to join our team.

This is a full-time permanent position suited to someone with strong IT skills and a background in customer service or administration.

Key Responsibilities:

  • Manage a high volume of incoming service calls, ensuring efficient logging and response times
  • Schedule and coordinate field service engineers to meet customer requirements
  • Liaise with customers on callouts, updates, and service resolutions
  • Ensure accurate charging for all service activities
  • Assist in the preparation of quotes, tenders, and document management
  • Provide general administrative support including sales admin, customer reception, and day-to-day office operations

Requirements:

  • Previous experience in a customer service or administration role
  • Proficient in IT systems, with excellent working knowledge of Microsoft Office
  • Exceptional communication and interpersonal skills
  • Ability to multitask and work well under pressure

What We Offer:

  • A supportive and collaborative working environment
  • Opportunity to grow within a reputable and expanding company


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