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Customer Service Representative
3 weeks ago
We are seeking a highly organised and professional customer service representative to join our team in Tralee. As a key member of the team, you will be responsible for delivering exceptional customer service and support.
The ideal candidate will have strong IT skills, a background in customer service or administration, and excellent communication and interpersonal skills. You will be proficient in IT systems, with a working knowledge of Microsoft Office, and have the ability to multitask and work well under pressure.
Key Responsibilities:
- Manage a high volume of incoming service calls, ensuring efficient logging and response times.
- Schedule and coordinate field service engineers to meet customer requirements.
- Liaise with customers on callouts, updates, and service resolutions.
- Ensure accurate charging for all service activities.
- Assist in the preparation of quotes, tenders, and document management.
- Provide general administrative support including sales admin, customer reception, and day-to-day office operations.
Requirements:
To succeed in this role, you should have:
- Previous experience in a customer service or administration role.
- Proficient in IT systems, with excellent working knowledge of Microsoft Office.
- Exceptional communication and interpersonal skills.
- Ability to multitask and work well under pressure.
What We Offer:
A supportive and collaborative working environment, offering opportunities for growth and development within a reputable and expanding company.
