
Executive Service Manager
1 week ago
As a seasoned Service Operations Director, you will oversee the strategic development and execution of our Engineering Service Team in County Kerry.
Key Responsibilities:
- Drive excellence in customer service, performance, and compliance through proactive management of service-related processes.
- Nurture key client relationships, identifying and delivering tailored solutions that meet their unique needs.
- Lead service delivery performance improvement initiatives, ensuring seamless alignment with customer expectations and driving future demand.
- Oversee the implementation of service enhancements, guaranteeing timely and budget-friendly action.
- Foster a positive work environment, focusing on staff recruitment, retention, performance evaluations, training, and mentorship.
Requirements:
- Engineering or business degree.
- A minimum of 2+ years' experience in leading services teams within the Engineering, IT, Service, or Medical Devices industries.
- Strong leadership skills.
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