Retail Customer Service Representative

3 days ago

Kerry, Ireland beBeeCustomerService Full time €28,000 - €32,000

We are seeking a customer service professional to join our retail team.

This role is ideal for someone who enjoys working in a fast-paced environment and providing top-notch customer support.

The successful candidate will be responsible for handling customer inquiries, preparing quotes, processing invoices, managing orders, and ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Assist customers with product inquiries, pricing, and order updates.
  • Prepare accurate quotes and process sales invoices efficiently.
  • Manage customer orders from start to finish, including stock checks and coordinating with the logistics team.
  • Maintain up-to-date product knowledge and provide informed advice to customers.
  • Support the wider sales and retail team with administrative and operational tasks.
  • Handle customer complaints or queries in a professional and timely manner.
  • Keep the shop floor and stock areas well-organized and presentable.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Basic computer skills and familiarity with inventory management systems.
  • Flexibility to adapt to changing priorities and seasonal demands.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities.

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