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Customer Service Advocate

3 weeks ago

Kerry, Ireland beBeeSupport Full time €35,000 - €50,000
Job Title:

A Customer Support Role


This role involves logging and resolving customer support requests. Main duties include:

  • Logging and responding to customer support requests via various channels.
  • Troubleshooting broadband, Wi-Fi, and telephony issues.
  • Reporting network outages to the relevant teams.
  • Remotely accessing customer equipment to troubleshoot and perform updates.
  • Providing advice on customer Wi-Fi networks.
  • Maintaining up-to-date customer information in CRM systems.
  • Setting up and supporting customers with telephone services.
  • Identifying and implementing process improvements for overall support processes.

Requirements:

To be successful in this role, you will need:

  • Prior experience in a customer care environment.
  • Excellent communication skills.
  • A strong interest in solving technical problems related to broadband and telephony services.
  • Proficiency in CRM software and Microsoft Office tools.

Training and Work Environment:

We offer full on-the-job training to cover all aspects of the role.

The working hours are 9:00 AM – 5:30 PM, Monday to Friday (40 hours per week).