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Agile Process Strategist

1 week ago

Dublin, Dublin City, Ireland Amazon Full time

**Job Summary**

We are seeking a highly experienced Agile Process Strategist to lead our team in Chennai. As a key member of our leadership team, you will be responsible for driving the overall direction and operations of our site.

This is an excellent opportunity for a seasoned professional with strong leadership skills to join our team and contribute to our mission of delivering exceptional customer service.

  • Develop and implement strategic plans to drive business growth and improve operational efficiency.
  • Collaborate with cross-functional teams to build input-focused operating plans and achieve key performance indicators.
  • Create a culture of accountability, transparency, and collaboration within the team.

**Key Accountabilities**

  • Set vision, direction, and culture for the team by managing individual and team performance expectations and goals.
  • Maintain real-time service levels and schedule adherence while holding teams accountable for meeting and exceeding performance targets.
  • Work closely with internal/external partners to develop operating plans that meet key measures.

**Requirements**

  • Bachelor's degree in Operations, Engineering, Science or relevant field.
  • Overall 8+ years of experience with at least 4+ years in people management and operations leadership.
  • Experience in a management role in a technical/customer service/data operations environment.