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Senior Client Services Manager
1 week ago
We are seeking a highly skilled Customer Liaison Manager to join our team at Hibernia Services Limited. The successful candidate will be responsible for the successful onboarding of SOC customers, building strong relationships with key stakeholders, and addressing client concerns in a timely manner.
This is a senior position within the Security Operations Centre, reporting directly to the Head of Security Operations. The ideal candidate will have 5 years of experience working in a large IT organisation, with a strong technical background and proven commercial experience.
Responsibilities include:
• Developing and maintaining strong relationships with key client stakeholders to ensure a seamless transition.
• Addressing client concerns and queries proactively, ensuring timely resolutions.
• Improving and executing a structured onboarding process to integrate clients with SOC services efficiently.
• Collaborating with internal teams (SOC Analysts, Engineers, and security consultants) to align onboarding processes with security best practices.
• Working closely with the eir evo Project Management Team to ensure Customer Projects are delivered right first time and within timelines.
Key Skills and Qualifications:
• 5 years of experience working in a large IT organisation
• Strong technical background
• Proven commercial experience
• Experience managing a technical team
• ITIL qualification
• Third-level IT/Management qualification preferred
Why Join Us?
At Hibernia Services Limited, we offer a competitive salary and benefits package, as well as opportunities for career growth and development. We are an equal opportunities employer and welcome applications from diverse candidates.
