Software Solutions Professional

2 weeks ago

Kerry, Ireland beBeeSoftware Full time €35,000 - €45,000
Job Description

We are seeking a proactive and detail-oriented professional to fill the Software Support Technician role in our Technical Support Team.

The successful candidate will possess strong IT skills, troubleshooting abilities, and a customer-centric approach.

Key Responsibilities:
  • Provide exceptional technical support, handle installations, and conduct end-user training.
  • Collaborate with project teams for larger installations.
  • Manage customer queries via phone/email and maintain CRM records.
  • Identify and escalate software issues, ensuring timely resolution.
  • Maintain performance standards and manage customer requests effectively.
Required Skills and Qualifications:
  • Bachelor's degree in IT, Computer Science, or related field.
  • Background in operations or IT administration.
  • Proficiency in Microsoft Office.
  • Strong organizational and problem-solving skills.
  • Ability to work independently and prioritize tasks effectively.
Personal Requirements:
  • Proven track record in customer support and troubleshooting.
  • Strong organizational and prioritization skills.
  • Customer-centric approach with excellent communication abilities.
Benefits:

This is an exciting opportunity to grow your career in a fast-paced and dynamic environment. You will have the chance to work with a talented team and develop your skills and expertise in software support.

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