Customer Service Representative

2 weeks ago

Greystones, Wicklow, Ireland beBeeService Full time €18,000 - €22,000
Customer Service Representative

We are seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing excellent service to our customers, ensuring their needs are met and exceeded.

Job Description:
  • Key Responsibilities:
  • Provide exceptional customer service through various communication channels, including in-person, phone, email, and social media.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless delivery of products and services.
  • Stay up-to-date on product knowledge and features to provide informed answers to customer inquiries.
  • Analyze customer feedback and data to identify trends and areas for improvement.
Requirements:
  • Essential Skills:
  • Able to work effectively in a fast-paced environment, handling multiple customer interactions simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and mutual support.
  • Basic computer skills and proficiency in CRM software.
Benefits:
  • What We Offer:
  • A competitive salary and benefits package, including bonuses and incentives.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on employee well-being and satisfaction.
  • Opportunities for career advancement and professional growth within our organization.
About Us:

We are a leading retail organization dedicated to delivering exceptional customer experiences. Our values of respect, inclusivity, and teamwork guide our approach to business and drive our commitment to excellence.

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