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Customer Service Specialist
2 weeks ago
We are seeking a highly skilled and enthusiastic Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing an exceptional customer experience through a helpful, friendly, and knowledgeable approach.
The day-to-day role will involve assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day. You will also be responsible for accepting and paying out bets, as well as delivering excellent customer service.
This is an exciting opportunity for someone who is passionate about working in a fast-paced retail environment and is eager to develop their skills and progress within the company.
Key Responsibilities:
- Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager, including being responsible for opening and closing the shop, managing and guiding the shop team, and cash management procedures.
- Provide an outstanding customer experience for customers through a helpful, friendly, and knowledgeable approach.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels.
- To act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
- Ability to work under pressure and remain calm, constantly looking for ways to improve yourself and the shop.
- Keep and maintain shop presentation standards to a high quality throughout your working day.
- Ensure that all procedures (safety, compliance, and shop operations) are always followed.
- Passionate about working within a team environment.
Knowledge, Skills And Experience:
- Customer service focused.
- Operate with trust and integrity.
- Flexibility as business operates 7 days a week.
- Be adaptable to shop environment.
- Great attention to detail and strong numeracy skills.
- An enthusiastic people person who can work on own initiative and as part of a team.
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- To promote the company brand and be results-focused.
- Excellent communication skills.
- Problem solve and think creatively.
- Be organised, reliable, and dependable.
- A proven good cash handling approach.
Desirable Skills And Experience:
Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.Certification or Diploma in Retail, Business, Marketing, Sales, Finance, Accountancy, Human Resources, Communications, Sport Management, Events Management, or similar fields would be advantageous.Certificate of completion of online courses in leadership, sales, communication, psychology, marketing, finance, accountancy, human resources, communications, sport management, events management, or similar fields would be advantageous.