Ecommerce Operations Analyst
2 days ago
B&Q Limited is a leading home improvement retailer, and we are seeking an experienced Senior Ecommerce Operations Analyst to join our team in Southampton. This role will play a crucial part in driving the growth of our ecommerce operations, ensuring seamless omnichannel experiences for our customers.
We operate from our Store Support Office (SSO) in Southampton, where we equip our stores, people, and business with everything needed to help our millions of customers create their ideal homes. As a Senior Ecommerce Operations Analyst, you will be a key member of our team, working closely with stakeholders across the business to deliver expert reporting and analysis.
What's the Job?The Senior Ecommerce Operations Analyst is a recognised subject matter expert in ecommerce operations and analytics. This specialist role is responsible for delivering complex analytical briefs related to understanding omnichannel dynamics, digital fulfilment, and broader ecommerce operations requirements from senior business stakeholders.
You will conduct deep-dives and incremental analysis into performance to generate actionable insights and informed recommendations. You will own the analytics business partnering relationship with Ecommerce Operations, Logistics, Retail Operations, and Digital Supply teams, building collaborative relationships and serving as the main point of contact for their analytical requirements.
Your focus will be on the customer, proactively displaying omnichannel thinking and behaviours to drive improved customer experiences. You will design a development roadmap for ecommerce operations reporting that meets current and future business requirements, delivering value to stakeholders.
- Responsible for executing complex analytical briefs related to understanding omnichannel dynamics, digital fulfilment, and broader ecommerce operations requirements from senior business stakeholders.
- Conduct deep-dives and incremental analysis into performance to generate actionable insights and informed recommendations.
- Own the analytics business partnering relationship with Ecommerce Operations, Logistics, Retail Operations, and Digital Supply teams.
- Ensure a persistent focus on the customer, proactively displaying omnichannel thinking and behaviours to drive improved customer experiences.
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