Digital Performance Specialist

5 days ago


Dublin, Dublin City, Ireland B&Q Limited Full time
About Us

B&Q Limited is committed to creating a home for everyone, making life better by equipping our stores, people, and business with everything needed to help our millions of customers achieve their ideal homes. We believe anyone can improve their home, and we're passionate about helping them do just that.

As a Senior Ecommerce Operations Analyst, you will join our team in Southampton, working alongside talented individuals who share your passion for excellence and commitment to customer satisfaction. Together, we will drive the growth of our ecommerce operations, ensuring seamless omnichannel experiences for our customers.

Job Description

The Senior Ecommerce Operations Analyst plays a vital role in driving the growth of our ecommerce operations, ensuring seamless omnichannel experiences for our customers. This specialist role is responsible for delivering complex analytical briefs related to understanding omnichannel dynamics, digital fulfilment, and broader ecommerce operations requirements from senior business stakeholders.

You will work closely with stakeholders across the business to deliver expert reporting and analysis, focusing on the customer and proactively displaying omnichannel thinking and behaviours to drive improved customer experiences. Your key responsibilities include:

  • Executing complex analytical briefs related to understanding omnichannel dynamics, digital fulfilment, and broader ecommerce operations requirements.
  • Conducting deep-dives and incremental analysis into performance to generate actionable insights and informed recommendations.
  • Owning the analytics business partnering relationship with Ecommerce Operations, Logistics, Retail Operations, and Digital Supply teams.


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