Primary Application Technical Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €45,000 - €60,000
Job Role:

CSD Primary Application Support is a pivotal position that serves as the initial point of contact for SAP employees requiring support across a range of SAP Application Products.

The role plays a key part in driving user satisfaction and ensuring operational excellence by resolving issues efficiently, facilitating collaboration across teams, and maintaining high standards of service delivery.

Key Responsibilities:
  • Provide professional and efficient first-line support for SAP employees, ensuring a seamless user experience when addressing their application-related inquiries and issues.
  • Log, qualify, and manage incoming IT Incidents and Service Requests in the ticketing system, ensuring all issues are categorized and prioritized appropriately.
  • Effectively utilize and contribute to the Knowledge Base to resolve common issues at the first level of support, thereby reducing dependence on escalation.
  • Maintain clear, professional, and timely communication with users regarding the status of their tickets, setting accurate expectations.
Required Skills and Qualifications:
  • Hold a 3rd Level Qualification – Cert, Diploma, Degree in an IT related discipline
  • Exhibit customer focus
  • Adhere to quality standards
  • Collaborate effectively with teams
  • Pose problem-solving skills
  • Handle multiple tasks simultaneously

This position demands exceptional customer service skills, attention to detail, and ability to work in a process-driven environment. The successful candidate will be able to maintain high standards of service delivery, adhere to established SLAs, and ensure effective implementation of the end-to-end support model.

  • Primary Application Support Agent

    2 weeks ago

    Dublin, Dublin City, Ireland Manpower Full time

    Primary Application Support Agent-Night Shift ManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role employed with ManpowerGroup Ireland. This position is a Hybrid role based in Dublin. About SAP As market leader in enterprise application software, SAP helps companies of all sizes and industries run...

  • Primary Application Support Agent

    3 weeks ago

    Dublin, Dublin City, Ireland Manpower Ireland Full time

    Social network you want to login/join with:Primary Application Support Agent (Night Shift), Dublincol-narrow-leftLocation:Dublin, IrelandJob Category:Information TechnologyEU work permit required:Yescol-narrow-rightJob Reference:BBBH7919_1755015845Job Views:7Posted:12.08.2025Expiry Date:26.09.2025col-wideJob Description:Primary Application Support...

  • Primary Application Support Agent

    21 hours ago

    Dublin, Dublin City, Ireland Manpower Ireland Full time

    Social network you want to login/join with:Primary Application Support Agent (Night Shift), Dublincol-narrow-leftLocation:Dublin, IrelandJob Category:Information TechnologyEU work permit required:Yescol-narrow-rightJob Reference:BBBH7919_ Job Views:7Posted: Expiry Date: col-wideJob Description:Primary Application Support Agent-Night ShiftManpowerGroup...

  • Technical Application Support

    3 weeks ago

    Dublin, Dublin City, Ireland Sabeo Contracting Services Ltd Full time

    Technical Application Support12 month contractDublin city centre/Remote (2 days onsite per week)Our high profile client based in Dublin city centre is actively seeking a Technical Application Support person to join their team.Experience:Previous experience as an application support specialist ideally in the financial service industryUnderstand Structured...

  • Technical Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeIT Full time €60,000 - €80,000

    Job Title: IT Support SpecialistServe as the primary point of contact for IT incidents, service requests, and technical queries via phone, email, and ticketing system.Key Responsibilities include providing second-to third-line support for hardware, software, operating systems, and applications. Troubleshoot and resolve issues related to desktops, laptops,...

  • Financial Applications Technical Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Uisce Éireann Irish Water Full time

    Financial Applications Technical SpecialistJoin to apply for the Financial Applications Technical Specialist role at Uisce Éireann Irish WaterFinancial Applications Technical SpecialistJoin to apply for the Financial Applications Technical Specialist role at Uisce Éireann Irish WaterUisce Éireann Irish Water provided pay rangeThis range is provided by...

  • Senior HV Technical Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeElectrical Full time €75,000 - €98,000

    HV Asset SpecialistSeeking a highly skilled Electrical Engineer to serve as a HV assets technical specialist.This role will lead the development of technical specifications for HV substation primary assets in support of strategic objectives.Key Responsibilities:Develop and implement technical specifications, schedules, and tender enquiry documentation for HV...

  • Technical Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeTechnical Full time €65,000 - €85,000

    Key Position OverviewWe are seeking a highly skilled technical support professional to join our team in Dublin. As a key member of our technical support team, you will be responsible for delivering exceptional customer service across multiple communication channels.Primary Responsibilities:

  • IT Technical Support Specialist

    15 hours ago

    Dublin, Dublin City, Ireland beBeeIT Full time

    As the primary point of contact for IT incidents and service requests, you will be responsible for delivering exceptional support to our organization.Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripheral equipment. Ensure seamless access to core systems, trading platforms, and other applications.Manage user...

  • Technical Support Specialist

    17 hours ago

    Dublin, Dublin City, Ireland beBeeTechnical Full time €45,000 - €65,000

    **Job Opportunity**We are seeking a skilled Technical Support Specialist to provide expert assistance via chat or email during regular working hours.This is a full-time, home office based position that requires strong analytical and problem-solving skills, with the ability to communicate complex technical ideas fluently in English.The ideal candidate will...