Merchandise and Operations Manager
6 days ago
The Card Factory is one of the UK's leading retailers of greeting cards, gift wrap and other related products. With over 1000 stores across the country, we are a dynamic and fast-paced organisation that is passionate about providing an exceptional shopping experience for our customers.
As a Sales and Customer Experience Leader, you will play a key role in helping us achieve this goal. Your primary responsibility will be to manage and motivate a team of sales staff to deliver excellent customer service and meet sales targets.
Key Responsibilities:
- Lead and develop a high-performing sales team to deliver sales targets and provide excellent customer service
- Implement strategies to drive sales growth and improve customer engagement
- Monitor and control costs to ensure profitability
- Collaborate with colleagues to achieve business objectives
The Ideal Candidate
We are looking for someone who has a proven track record in retail sales and customer service, with a strong focus on motivating and developing a team. You should be able to work independently and as part of a team, with excellent communication and interpersonal skills.
What We Offer
We offer a competitive salary and benefits package, including 25% staff discount, mycardfactory discounts, 30 days holiday, employee assistant programme, workplace pension and bonus scheme.
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