Employee Service Centre Associate

4 days ago


Dublin, Dublin City, Ireland September Consulting Ltd Full time

**Job Description**

The Day-to-Day Life:

  • Respond to questions on HR administrative procedures and practices across various communication channels
  • Log, track, and follow up on employee requests and inquiries in our HR systems
  • Guide employees on HR services and promote the use of self-service tools like the HR Portal
  • Research and resolve inquiries efficiently, prioritizing urgent matters
  • Proactively resolve the root cause of employee concerns and provide accurate solutions
  • Test and validate responses for an HR Virtual Agent (Chatbot), ensuring accuracy
  • Maintain compliance with HR service processes and ensure SLAs are met
  • Collaborate on continuous improvement initiatives to enhance HR processes
  • Participate in training sessions to stay up-to-date with policies and best practices

The Perfect Person:

You thrive in fast-paced environments and are comfortable managing multiple priorities.

Your strong communication skills and attention to detail ensure that you deliver accurate, timely solutions to employees.

You are highly adaptable, eager to solve problems, and always looking for ways to improve processes.


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