Global Medical Support Associate

3 days ago

Galway, Galway, Ireland beBeeSupport Full time €35,000 - €56,000

Customer Support Specialist Role

This is a fantastic opportunity to become part of a renowned multinational in the medical devices and healthcare sector. As a Customer Support Specialist, you will be fluent in Norwegian and join the team in a collaborative and dynamic environment.

About the Role:

  • Handle inbound customer calls and emails with professionalism, empathy, and efficiency.
  • Monitor and prioritize group mailboxes to ensure all inquiries and complaints are addressed promptly.
  • Deliver first-line troubleshooting for customer issues across the assigned product range by diagnosing problems and asking targeted questions to reach resolution.
  • Accurately document all customer interactions, complaints, and inquiries in line with procedures.
  • Communicate investigation results to customers via clear, well-structured written reports and phone conversations.
  • Resolve issues within agreed timelines, meeting key performance indicators for both individual and team targets.
  • Identify and recommend process improvements to enhance team performance and customer satisfaction.
  • Build and maintain specialist knowledge in assigned product areas and share expertise with colleagues.

Requirements and Qualifications:

  • Minimum of 1 year's experience in any medical/clinical setting or a customer-facing customer support role.
  • Proven ability to deliver outstanding customer experiences while managing technical complaints.
  • Fluency in Norwegian is essential.

Benefits and Culture:

If you are passionate about helping customers, thrive in a fast-paced environment, and want to work for a global leader in healthcare innovation, we'd love to hear from you.

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