Retail Customer Service Manager

1 week ago


Cavan, Cavan, Ireland beBeeCustomer Full time €37,000 - €53,000
Lead Customer Experience Team Member

This is a vital role where you will be the key to delivering exceptional customer service. Whether you are working in-store or behind-the-scenes, your focus on quality and efficiency will make all the difference.

Key Responsibilities:
  • Host: You will set an example of great customer service, hosting in-store and ensuring that our high standards are consistently met.
  • Store Standards: You will oversee the smooth operation of the store, managing everything from cash reconciliations to customer queries, audit compliance, and stock management.
Required Skills & Qualifications:
  • Proven experience as a supervisor or duty manager with a track record of managing small teams in fast-paced environments.
  • Exceptional communication skills and the ability to translate excellent customer service into sales success.
  • A curious and questioning approach to work, always looking for ways to improve processes and deliver results.
  • Passion for delivering outstanding customer experiences.
  • Friendly, flexible, reliable, honest, and willing to go the extra mile to meet expectations.
What's In It For You?
  • Join a dynamic team that offers opportunities for growth and development.
  • A competitive salary package.
  • 29 days annual leave (including Bank Holidays).
  • 20% discount with partner retailers.
  • Ongoing training and development to help you achieve your full potential.


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