Strategic Operations Leader

2 weeks ago

Galway, Galway, Ireland beBeeOperations Full time €60,000 - €90,000

Leading a busy household service division requires strategic leadership and operational expertise.

The ideal candidate will possess strong leadership skills to motivate, develop, and manage large teams. This role combines on-site leadership in Tuam with remote strategic work. The selected individual will be passionate about process improvement, team performance, and customer satisfaction, thriving in a growing company with significant potential and ambitious plans.

Key Responsibilities

Operations Leadership

  • Lead the operations team to deliver exceptional service and performance.
  • Oversee daily operations, ensuring efficient deployment of engineers to meet customer demand.
  • Develop operational strategies to ensure timely service, installations, and issue resolution.

Resource Management

  • Manage engineer scheduling and allocation for service calls, installations, and maintenance.
  • Oversee vehicles, tools, and equipment for optimal performance and minimal downtime.
  • Work with HR to maintain staffing levels and support recruitment needs.

Customer Service Excellence

  • Collaborate with Customer Service to resolve issues, improve service quality, and ensure customer satisfaction.
  • Ensure engineers are trained and equipped to handle installations and inquiries effectively.
  • Analyse customer feedback to drive service improvements.

Financial Performance

  • Control operational costs for efficiency and profitability.
  • Develop department budgets within financial guidelines.
  • Track KPIs, analyse variances, and prepare performance reports.

Performance Monitoring & Reporting

  • Implement KPIs to ensure service levels and efficiency targets.
  • Conduct performance reviews and provide clear feedback.
  • Report on service levels, installation timelines, and customer escalations.

Inventory & Supply Chain Management

  • Maintain stock levels and manage supplier relationships.
  • Coordinate with the warehouse for timely distribution of parts and equipment.

Health & Safety

  • Enforce health and safety protocols and safe working practices.
  • Conduct regular safety audits and train the team on hazard management.

Ideal Candidate

  • Proven experience in operations management, preferably in a service-based or field-engineering industry.
  • Strong leadership skills with ability to motivate, develop, and manage large teams.
  • Skilled in process optimisation, workflow efficiency, and workload review.
  • Commercially aware with budget management and cost control experience.
  • Excellent organisational, communication, and problem-solving skills.
  • Resilient and adaptable, comfortable in a fast-paced environment.

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