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Community Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeCommunityOperations Full time €40,000 - €60,000
Job Overview:

We are seeking a highly skilled Community Operations Analyst to join our team.

In this role, you will play a vital part in helping our clients' communities and resolving inquiries with empathy, accuracy, and speed.

You will be responsible for gaining a deep understanding of client products and community standards, making informed decisions, and effectively advocating for our community. Strong interpersonal skills, verbal and written communication skills, and empathy are essential for success in this position.

You will investigate and resolve issues reported on the client's platform, respond to user inquiries with high quality, speed, empathy, and accuracy, and leverage market-specific knowledge to identify scalable solutions to enhance support for our community of users.

Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience is also a key responsibility. You will enforce clients' Terms of Use by monitoring reports of abuse on the site and review reported content within agreed turnaround times and standards of quality.

This role requires strong personal resilience, adaptability, and a positive approach to challenges. You must be able to make decisions, solve problems, manage your time effectively, prioritize tasks, and work as part of a team.

Key Responsibilities:
  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • High adaptability and positive approach to challenges
  • Ability to make informed decisions
  • Ability to solve complex problems
  • Effective time management & prioritization skills
  • Ability to work collaboratively as part of a team
  • Ability to consistently meet KPIs on time
Essential Qualifications:
  • Proficient in Russian and English
  • Cultural understanding of the market
  • Experience working in an office environment is preferable
  • Extremely reliable, consistent, and hard-working
  • Passion for ensuring a positive, safe user experience
  • Flexible in working in a fast-paced environment with multiple projects
  • Ability to learn new information quickly
Benefits and Perks:
  • Health Insurance
  • 25 days Annual Leave
  • Comprehensive Training & Development Program
  • Access to Wellness Programs
  • Tax Saver Travel Card
  • Bike to Work Scheme

We value diversity and equality, promoting inclusive workplace cultures and creative minds. We recognize the strength found in diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment encompasses gender, marital status, family status, age, disability, sexual orientation, race, religion, and other aspects of individuality.