Capacity Optimization Expert
5 days ago
Company Overview
At ServiceNow, we make work better for everyone. Our mission is to help organizations run better by delivering a digital workspace that empowers people and teams to thrive.
We're committed to creating a workplace where our employees can live their best lives, share their unique talents, and grow professionally. We value diversity, inclusivity, and sustainability, and strive to create a culture of belonging.
Job Description
As a Capacity Engineer at ServiceNow, you will be part of a team that ensures the optimal performance of our infrastructure. You will collaborate with technically diverse teams to deploy, maintain, and manage capacity resources globally.
Your role will involve lifecycle management of these resources, identifying and rectifying potential issues in a timely and efficient manner. This requires strong attention to detail, as well as the ability to work independently and collaboratively.
Key Responsibilities
- Provide relief and sustainable resolution to issues within our infrastructure.
- Deployment of new capacity and managing a worldwide fleet of racks and servers.
- Manage and resolve challenging capacity issues/cases with and for ServiceNow partners.
- Ensure that all capacity, reliability, and availability needs can be met, on schedule.
Required Skills and Qualifications
To be successful in this role, you will need:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Good knowledge of CentOS/Red Hat Linux.
- Networking skills, IP addressing, and routing.
- Ability to troubleshoot multiple complex technical issues.
- Working knowledge of networking/server architecture and hardware.
- Excellent communication, time management, and interpersonal skills.
- Strong documentation skills with particular emphasis on technical processes and standards.
- Ability to learn new technologies and modify existing processes and procedures as needed.
Benefits
At ServiceNow, we offer a comprehensive benefits package that includes competitive salary, supportive teams, and opportunities for professional growth. We also provide resources to help you and your loved ones be well, including benefits plans, mental health resources, family support resources, and parental leave programs.
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