Service Excellence Representative

3 days ago

Dublin, Dublin City, Ireland beBeeCareer Full time €35,000 - €50,000
Customer Service Role Overview

As a key member of our team, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.

This role offers the opportunity to work in a dynamic environment, handling customer contacts by email and performing general back-office administration duties. You will also have the chance to develop your skills in a growing organization with opportunities for career progression.

About the Job

The primary focus of this position is to provide excellent customer service, ensuring that all customer queries are handled efficiently and professionally. This includes responding to customer emails, resolving issues, and providing information on products and services.

  • Respond to customer inquiries and resolve issues via email
  • Perform administrative tasks, including data entry and record-keeping
  • Work closely with cross-functional teams to ensure seamless communication and collaboration
Requirements

To succeed in this role, you will need to possess:

  • Excellent communication and interpersonal skills
  • A proactive approach to problem-solving and customer service
  • Fluent spoken and written English, with additional languages an advantage
  • Strong organizational and time management skills
  • The ability to work under pressure and prioritize tasks effectively
Benefits

We offer a competitive salary, discounted travel, and a range of benefits, including:

  • Competitive salary and benefits package
  • Discounted and unlimited travel to over 250 destinations
  • Defined Contribution Pension Scheme
  • Death in Service Benefit – Up to 2 times annual basic salary
  • 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years continuous service
  • Option for up to 5 additional unpaid leave days per year
  • Cycle 2 Work Scheme

This role offers unrivalled career progression opportunities and the chance to work in a dynamic and fast-paced environment.

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