Operations Improvement Specialist

2 days ago


New Ross Municipal District, Ireland National Vehicle Distribution Full time
Job Summary

The Customer Operations Analyst plays a vital role in enhancing customer satisfaction and retention by developing and implementing strategies to improve operational processes.

This key member of the Customer Experience Team will analyze data and trends to identify opportunities for growth, monitor customer interactions to ensure quality service delivery, and collaborate with cross-functional teams to streamline processes.

  • Main Responsibilities:
  • Analyze customer data and trends to identify areas for improvement
  • Monitor and evaluate customer interactions to ensure quality service delivery
  • Develop and implement strategies to enhance customer satisfaction and retention
  • Collaborate with cross-functional teams to streamline operational processes
  • Generate reports and present findings to various stakeholders for decision-making purposes
Requirements
  • Bachelor's degree in business administration, operations management, or related field
  • Proven experience in data analysis and reporting
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Proficiency in Microsoft Office Suite (essential: intermediate or advanced excel) and CRM software


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