Customer Service Representative

1 week ago

Dublin, Dublin City, Ireland beBeeService Full time €35,000 - €45,000
Front Office Ambassador

The Dublin hotel is seeking a Front Office Ambassador to join its unique four-star team.

You will report to the Front Office Manager and Assistant Front Office Manager, supporting/working towards providing our customers with excellent service, working as a team with your colleagues and to ensure the guest is offered the highest standards in service and care, anticipating their needs and being attentive at all times.

Key Responsibilities
  • Offer the highest level of guest service in the Reception Area of the hotel, ensuring the agreed standards are achieved at all times.
  • Ensure the smooth running of the Front Office as directed by the Front Office Manager & Assistant Manager.
  • Welcome all guests to the hotel, answer queries before, during and after the guest's stay to maximize sales throughout the hotel. Specific responsibilities include checking in and out of guests on arrival and departure; handling enquiries via telephone and at the Front Desk; following all procedures related to cash and keys; reservation duties when necessary.
  • Read all Front Office SOPs and understand current standards.
  • Resolve guest problems quickly, efficiently and courteously; ensure complaints are escalated to the FOM, Asst FOM or DM as needed.
  • Prepare upselling trackers by Friday each week and compile totals for Management review.
  • Stay informed about daily operations and events, and brief the team when necessary.
  • Maintain in-depth knowledge of department products and total hotel facilities.
  • Encourage and maintain an effective working relationship with colleagues and managers.
  • Show pride and commitment in your area of work.
  • Attend training sessions, appraisals/assessments, and department meetings as required.
  • Maintain all company policies and procedures and ensure hygiene regulations are adhered to at all times.
  • Comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment.
Essential Qualifications and Skills
  • Previous experience in a hospitality environment.
  • Excellent interpersonal and communication skills.
  • The ability to work efficiently under pressure in a fast-paced environment.
  • A team-oriented attitude and a passion for creating exceptional guest experiences.
Employee Benefits
  • Staff Food: Complimentary meals during shifts.
  • Employee Assistance Program: Access to confidential support services for personal and professional well-being.
  • Staff Discount: Discounts on food, beverages, and stays across our portfolio.

  • Customer Service Representative

    7 days ago

    Dublin, Dublin City, Ireland beBeecustomerService Full time €30,000 - €40,000

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer service and support.

  • Customer Service Representative

    2 days ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €50 - €65

    Customer Service Representative Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role requires exceptional communication, problem-solving, and multitasking skills, as well as the ability to adapt to changing business needs.As a Customer Service Representative, you will...

  • Customer Service Representative

    1 week ago

    Dublin, Dublin City, Ireland beBeeHospitality Full time €35,000 - €50,000

    Customer Service RepresentativeWe are seeking a skilled and friendly individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for guests, providing exceptional service and ensuring their stay is memorable.

  • Customer Service Representative

    3 days ago

    Dublin, Dublin City, Ireland beBeecustomer Full time €28,280

    Customer Service Representative RoleWe are looking for an experienced professional to join our team as a Customer Service Representative. As a fundamental element of our approach, we recruit and develop the right people – those with the right skills, experience, and attitude.

  • Customer Service Representative

    1 week ago

    Dublin, Dublin City, Ireland beBeeCustomerFocus Full time €22,000 - €32,000

    Customer Service Representative\We're looking for a skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service and support to our customers, ensuring their needs are met and exceeded.\Key Responsibilities:\ Provide exceptional customer service,...

  • Customer Service Representative

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €30,000 - €50,000

    Customer Service RepresentativeJob Description:We are seeking a Customer Service Representative to join our team at Dublin airport. As a valued member of our team, you will be responsible for providing an outstanding customer experience, engaging with customers, and collaborating with colleagues to ensure smooth operations.About the Role:Engage with...

  • Customer Services Representative

    1 week ago

    Dublin, Dublin City, Ireland Hilti Ireland Full time

    Join to apply for the Customer Services Representative role at Hilti IrelandJoin to apply for the Customer Services Representative role at Hilti IrelandGet AI-powered advice on this job and more exclusive features.What's the role?Customer Service Representative – Join a Team That Values YouWhat's the role?Customer Service Representative – Join a Team...

  • Customer Service Representative

    5 days ago

    Dublin, Dublin City, Ireland beBeeService Full time €32,000 - €38,400

    Customer Service Representative Opportunity At Tesco, we're committed to making a positive impact on the lives of our customers. We strive to create an inclusive environment where everyone feels valued and supported. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive exceptional service. You'll be responsible for...

  • Customer Service Representative

    1 week ago

    Dublin, Dublin City, Ireland Celtic Careers Full time

    Customer Service Representative Call Centre & Customer Service Customer Service Dublin Permanent / Full Time 8/9/ Must Be resident in Ireland and have appropriate work Visa. At least 2 years experience in a busy customer service role. Excellent Communication and ability to manage a busy workload. JOB DESCRIPTIONJob Title: Customer Service...

  • Customer Service Representative

    5 days ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €104,000 - €130,878

    Job Title:Customer Service RepresentativeDescription:The Customer Service Representative is a vital role in our company, responsible for delivering exceptional customer experiences through multiple communication channels. This individual will engage with customers to understand their needs and concerns, proactively identifying opportunities to retain...