
Global Technical Solutions Specialist
5 days ago
We are seeking a Business Support Specialist to provide technical assistance and engineering support to our partners globally.
Main Responsibilities:- Collaborate with our business partners to deploy products at scale
- Provide integration support through cloud-based APIs, financial technology integrations, and telecommunications solutions
- Develop and maintain technical relationships with our partners, offering proactive and reactive support, as well as handling service outages
- Gain in-depth experience with one of our business products and develop expertise in deploying and troubleshooting them
- Deliver continuous technical support via a ticketing system
- Troubleshoot technical issues for our partners in real-time, working closely with their engineering teams and our internal technical teams
- Create performance monitoring systems for infrastructure and operations
- Communicate partner needs to our product teams to enhance user experiences
- Support program growth by developing informative content and documentation for partners
- Offer 24/7 on-call support coverage via rotation schedules
This role involves collaborating with a global team to ensure high-quality products and excellent customer experiences for our partners.
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