Global Technical Solutions Specialist

5 days ago


Dublin, Dublin City, Ireland beBeeTechnical Full time €76,843 - €114,323
Job Profile

We are seeking a Business Support Specialist to provide technical assistance and engineering support to our partners globally.

Main Responsibilities:
  • Collaborate with our business partners to deploy products at scale
  • Provide integration support through cloud-based APIs, financial technology integrations, and telecommunications solutions
  • Develop and maintain technical relationships with our partners, offering proactive and reactive support, as well as handling service outages
  • Gain in-depth experience with one of our business products and develop expertise in deploying and troubleshooting them
  • Deliver continuous technical support via a ticketing system
  • Troubleshoot technical issues for our partners in real-time, working closely with their engineering teams and our internal technical teams
  • Create performance monitoring systems for infrastructure and operations
  • Communicate partner needs to our product teams to enhance user experiences
  • Support program growth by developing informative content and documentation for partners
  • Offer 24/7 on-call support coverage via rotation schedules

This role involves collaborating with a global team to ensure high-quality products and excellent customer experiences for our partners.



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