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Data Centre Operations Manager

3 weeks ago

Dublin, Dublin City, Ireland beBeeOperations Full time €80,000 - €120,000

Job Overview:

The successful candidate will play a vital role in managing the day-to-day operations and maintenance of data centre facilities. This involves overseeing the technical team, ensuring the reliability and efficiency of all critical systems, and driving operational excellence.

Duties & Responsibilities
  • Team Management: Develop and manage the technical team operating across the site, including mentoring and growing their skills and knowledge to ensure consistent engineering best practice.
  • Talent Management: Oversee the talent management process for all staff within the technical team, ensuring they receive appropriate training plans, performance reviews, and succession planning.
  • Technical Strategy: Define the roadmap and long-term strategy for the technical team, including technical direction and standards.
  • Critical System Management: Ownership of all technical operational standards, escalations, CE training, and CE compliance across the site.
  • Procedure Development: Oversee the development and implementation of all procedures, CE documentation, and operating policies, ensuring they are effectively communicated and adhered to by all staff.
  • Partnerships: Partner with various teams, including Business Ops, Planning, CE Day & shift Operations, QHSE, and Project teams, to plan and execute against business, strategic, and operational needs.
  • RCA Process: Own the full RCA process, delivering the final report to leadership.
  • Culture of Continuous Improvement: Create and maintain a culture of continuous improvement throughout the team, identifying and implementing design improvements with the Client's Operations Manager and DPI Technical Director.
  • Training: Review, provide input, and oversee all technical training requirements rolled out by the wider group, including Authorising person & Senior AP certification.
  • Performance Monitoring: Drive and deliver performance that meets and exceeds Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Breach Reporting: Monitor and track the performance level of the technical team against KPIs and SLAs, providing a full breakdown of any breaches to the Business Manager.
  • Main Point of Contact: Be the main point of contact during significant events or multi-disciplinary technical escalations occurring on site 24/7.
  • Data Centre Operations: Ensure Data Centre operations, business policies, and processes are effectively communicated, implemented, and adhered to by all staff.
  • Safety Procedures: Ensure all safety procedures are adhered to by vendors and staff working within the site.
  • Quality, Health, Safety, and Environment: Ensure both client and DPI's Quality, Health, Safety, and Environment policies and processes are effectively implemented across both DPI and subcontractor activities and are regularly reviewed.
  • Statutory Compliance: Ensure appropriate control systems are in place to ensure statutory, policy, and contractual commitments are met.
  • CE Data: Provide CE data required for reports and meetings for the Data Centre.
  • Operational Performance: Regularly monitor and assess CE Operational performance, highlighting areas of under-performance, driving innovation and efficiency, recognising and promoting excellent performance across the DPI team.
  • Additional Tasks: Manage other tasks as required to meet business needs and provide technical support to the wider group as and when required.
  • Confidentiality: Maintain business and client confidentiality, adhering to applicable Data Protection regulations and Information Security Standards in line with company and group policies and procedures.
  • Representation: Represent the business, promoting and maintaining our core values and behaviours with all internal and external customers, clients, and third parties.