Dublin Contact Centre Transformation Specialist

5 days ago

Dublin, Dublin City, Ireland beBeeManagement Full time €80,000 - €100,000

About this Opportunity:

We are seeking a highly skilled Contact Centre Project Manager to lead strategic transformation initiatives across customer contact operations.

This is a unique chance to work on complex, high-impact programmes in a supportive consultancy environment.

  • Key Responsibilities:
  • Oversee the end-to-end delivery of contact centre transformation projects.
  • Develop and manage project plans, resources, and budgets.
  • Collaborate with stakeholders across Customer Operations, IT, Product, and Finance, as well as external vendors.
  • Identify risks, dependencies, and deliver effective mitigation strategies.
  • Support change management through workshops, training, and communications.
  • Track milestones, KPIs, and benefits realisation to ensure measurable outcomes.
  • Align with client governance and our transformation pillars.

Your Background:

We are looking for someone with a strong understanding of contact centre technologies, demonstrable change management experience, excellent stakeholder and vendor management skills, and a proven track record in agile and waterfall methodologies.

If you have hands-on experience with Amazon Connect or similar cloud platforms, knowledge of the airline or travel industry, and professional certifications (PRINCE2, PMP, Agile), we would love to hear from you.

The ideal candidate will be able to drive business growth, improve customer satisfaction, and increase efficiency in a fast-paced contact centre environment.

What We Offer:

We provide a collaborative and dynamic work environment that fosters professional growth and development.

Our team is passionate about delivering exceptional results and making a positive impact on our clients' businesses.

Join us in shaping the future of customer contact operations and take your career to the next level.

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