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Senior Customer Success Manager Data Cloud

1 week ago

Dublin, Dublin City, Ireland Salesforce Full time

As a Senior Customer Success Manager Data Cloud, your primary responsibility will be to partner with internal teams to ensure an exceptional customer experience for Salesforce customers.

You will work closely with key stakeholders to drive customer adoption, retention, and success plan engagement, prioritizing customer needs, aligning internal resources, and communicating the value of Customer Success initiatives effectively.

This role requires strong communication and collaboration skills to work effectively with cross-functional teams.

A minimum of 5 years' experience in Sales, Customer Success, or related fields, preferably within the SaaS landscape, is required for this position.

Candidates should have proven experience in a customer success, sales support, or related role, preferably within a SaaS environment.

Strong analytical skills are necessary to interpret key metrics and prioritize tasks accordingly.

This role requires proficiency in Salesforce products and tools, which is a plus.

We believe that the business of business is to improve the state of our world.

We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.